ALWAYS ON
Your AI front-office assistant. Available 24/7.
Think of the Inbound AI Phone Agent as a highly capable office assistant dedicated to answering your phones. When your front office misses a call — after hours, during lunch, or at peak volume — the agent picks up immediately and handles the conversation professionally.
The outcome
What changes when the engine is on.
Never miss a call
Every inbound call is answered — day or night, weekday or weekend.
After-hours booking
Customers reschedule or book new appointments outside office hours.
Faster responses
Callers get answers immediately — no callbacks, no waiting.
Consistent experience
Every caller receives the same professional, personalized response.
What it handles
The agent takes action — not just messages.
Book or reschedule appointments
Connects directly to your calendar — GHL, Calendly, Google, or Microsoft.
Transfer calls to your team
Warm or cold transfer based on caller intent, department, or time of day.
Take detailed messages
Structured notes delivered to your team instantly via SMS, email, or CRM.
Answer common questions
Hours, location, services, pricing, directions — handled without staff involvement.
Send follow-up emails
Emails assets, brochures, or next-step information to the caller on the spot.
Look up customer records
Identifies returning callers and personalizes the response accordingly.
Log calls to your CRM
Every interaction recorded — contact created, outcome logged, workflow triggered.
Escalate when needed
Knows when to hand off to a human and does so smoothly, with full context.
How it works
From discovery to live agent in 1-2 weeks.
A structured process that gets your agent live fast — complexity never delays your go-live date.
Discovery & Playbook Creation
We audit your inbound call flows, map every scenario the agent will handle, and write the full conversation scripts — including escalation rules, persona, and tone. You review and approve before we build anything.
Agent Setup & Launch
We build and configure the agent, assign your phone number, connect your calendar (GHL, Calendly, Google, or Microsoft), and run full QA with test calls before going live.
Monitor, Optimize & Layer In
With the agent live and answering calls, we review recordings, refine scripts, and tune edge cases. Complex integrations begin their build sprint in parallel during this phase.
Expand Use Cases Iteratively
New workflows, CRM connectivity, and advanced capabilities are layered in continuously — your agent grows more capable over time without disrupting live operations.
Engagement options
Two ways to engage.
Both include full setup, QA, and the first 30-day optimization cycle.
Live in 2 weeks
Best for most businesses. Covers the core capabilities that capture the majority of inbound value.
- Discovery & playbook creation
- Agent build, voice config & QA
- Booking — GHL, Calendly, Google, Microsoft
- Call transfer & message capture
- Weeks 3–4 monitoring & optimization
- Complex integrations from week 3
Full integration
For businesses where CRM connectivity, custom calendars, or in-call actions are critical from day one.
- Everything in Standard Launch
- CRM data lookup & write-back
- Custom or non-standard calendar integration
- In-call actions — send emails, assets, info
- Multi-branch conversation logic
- Complex build sprint starts week 1
The market problem, in published numbers
62%
of phone calls to small businesses go unanswered
411 Locals call study (2018)
~85%
of callers who reach voicemail or no answer do not call back — they call a competitor
Industry telephony analyses (widely replicated finding) (2020)
Figures are third-party market benchmarks from the cited sources, not Ometz AI client results. We share them so you can size the problem before we ever talk.
Industry playbooks
Front-Office AI, tuned to your industry.
HVAC · Plumbing · Electrical · Roofing
Home Services
A 24/7 AI dispatcher that answers every call, books the job, and pages your on-call tech for true emergencies.
View playbookPrivate Practices · Group Practices · DSOs
Dental Practices & DSOs
An AI receptionist that answers every patient call, books into your PMS-connected calendar, and never calls in sick.
View playbookPersonal Injury · Immigration · Family · Estate
Law Firms
24/7 AI intake that qualifies the matter, books the consultation, and escalates urgent cases immediately.
View playbookMed Spas · Aesthetic Clinics · Wellness
Med Spas & Aesthetics
An AI concierge that answers every inquiry, books consults, and fills cancellations — 24/7, in your brand's voice.
View playbookHome Health · Home Care · Senior Living
Home Health & Senior Care
Compassionate, 24/7 intake that answers every family's call and escalates urgent needs to your on-call staff.
View playbookMSPs · Logistics · Staffing · Commercial Services
B2B Services
A professional voice on every line — service desk overflow, sales lines, and after-hours coverage.
View playbookGeneral Practice · Animal Hospitals · Specialty
Veterinary Clinics
An AI receptionist that answers every owner's call, triages urgency against your protocols, and books into your PIMS-connected calendar.
View playbookResidential PM · HOAs · Commercial · STR
Property Management
One AI front office for both lines: leasing inquiries answered and toured in minutes, maintenance calls triaged 24/7 against your emergency matrix.
View playbookIndependent P&C · Life & Health · Commercial · MGAs
Insurance Agencies
A 24/7 AI service line that handles routine requests — COIs, ID cards, billing, basic policy questions — and routes the rest with full context.
View playbookCPA Firms · Bookkeeping & CAS · Tax · Advisory
Accounting & Advisory Firms
A front line for busy season: client calls answered, status questions resolved, and new-client inquiries booked — without breaking your team's focus.
View playbookFront-Office AI FAQ
It answers inbound calls 24/7, qualifies leads based on your criteria, books appointments directly into your calendar, answers common questions, and seamlessly hands off to your team when a human touch is needed. You never miss a call again.
Next step
Ready to get started?
Run the diagnostic, or go straight to a working session with a partner — we'll walk your current operation and show you exactly what the engine would do for your business. No obligation.