Dental Practices & DSOs · ALWAYS ON
AI Front-Office Assistant for Dental Practices & DSOs.
An AI receptionist that answers every patient call, books into your PMS-connected calendar, and never calls in sick.
The problem this solves
- New-patient calls lost at lunch, peak hours, and after close
- Front-desk turnover breaking phone consistency
- Insurance and FAQ calls consuming staff time
What we measure
- New-patient calls answered
- After-hours bookings
- Front-desk hours redirected to in-office patients
Every engagement starts by baselining these numbers in your systems — results are reported against your baseline, not against industry averages.
The playbook
01
New-patient intake
The agent answers, captures insurance details, books the first appointment, and emails intake forms — before the caller can try the next practice.
02
Overflow & after-hours coverage
Most practices run the agent as a safety net: it answers only what the front desk can't.
03
Reschedules & confirmations
Patients change appointments by phone any time; the schedule stays full and accurate.
The market context, in published numbers
1 in 3
dental practices report actively recruiting front-office staff amid a persistent staffing shortage
62%
of phone calls to small businesses go unanswered
411 Locals call study (2018)
~85%
of callers who reach voicemail or no answer do not call back — they call a competitor
Industry telephony analyses (widely replicated finding) (2020)
Figures are third-party market benchmarks from the cited sources, not Ometz AI client results. We share them so you can size the problem before we ever talk.
Under the hood
What Front-Office AI does, out of the box.
Book or reschedule appointments
Connects directly to your calendar — GHL, Calendly, Google, or Microsoft.
Transfer calls to your team
Warm or cold transfer based on caller intent, department, or time of day.
Take detailed messages
Structured notes delivered to your team instantly via SMS, email, or CRM.
Answer common questions
Hours, location, services, pricing, directions — handled without staff involvement.
Send follow-up emails
Emails assets, brochures, or next-step information to the caller on the spot.
Look up customer records
Identifies returning callers and personalizes the response accordingly.
Log calls to your CRM
Every interaction recorded — contact created, outcome logged, workflow triggered.
Escalate when needed
Knows when to hand off to a human and does so smoothly, with full context.
Also in the Dental Practices & DSOs program
Next step
See what Front-Office AI recovers for your dental practices & dsos business.
Fourteen questions, four minutes, and a maturity radar across the seven dimensions of AI readiness, from strategy to culture. Then decide if a conversation is worth your time.