Med Spas & Aesthetics · ALWAYS ON
AI Front-Office Assistant for Med Spas & Aesthetics.
An AI concierge that answers every inquiry, books consults, and fills cancellations — 24/7, in your brand's voice.
The problem this solves
- Consult inquiries lost after hours
- Front desk unable to answer while serving in-room clients
- Pricing/FAQ calls consuming the day
What we measure
- Inquiry-to-consult conversion
- After-hours bookings
- Injector utilization
Every engagement starts by baselining these numbers in your systems — results are reported against your baseline, not against industry averages.
The playbook
01
Consult booking around the clock
Every caller gets answers about services and availability, and leaves with a booked consultation.
02
Cancellation backfill
Open slots trigger outreach to your waitlist until the calendar refills.
03
Pre-visit prep
Booked clients automatically receive prep instructions and intake forms.
The market context, in published numbers
62%
of phone calls to small businesses are not answered by a person (voicemail or no response)
411 Locals call study (85 businesses, 58 industries, 30 days) (2016)
42 hrs
average time firms took to respond to a web-generated lead, in an audit of 2,241 US companies; only 37% responded within an hour
Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
7×
higher odds of qualifying a lead when firms respond within one hour versus waiting longer
Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
Figures are third-party market benchmarks from the cited sources, not Ometz AI client results. We share them so you can size the problem before we ever talk.
Under the hood
What Front-Office AI does, out of the box.
Book or reschedule appointments
Connects directly to your calendar — GHL, Calendly, Google, or Microsoft.
Transfer calls to your team
Warm or cold transfer based on caller intent, department, or time of day.
Take detailed messages
Structured notes delivered to your team instantly via SMS, email, or CRM.
Answer common questions
Hours, location, services, pricing, directions — handled without staff involvement.
Send follow-up emails
Emails assets, brochures, or next-step information to the caller on the spot.
Look up customer records
Identifies returning callers and personalizes the response accordingly.
Log calls to your CRM
Every interaction recorded — contact created, outcome logged, workflow triggered.
Escalate when needed
Knows when to hand off to a human and does so smoothly, with full context.
Also in the Med Spas & Aesthetics program
Next step
See what Front-Office AI recovers for your med spas & aesthetics business.
Fourteen questions, four minutes, and a maturity radar across the seven dimensions of AI readiness, from strategy to culture. Then decide if a conversation is worth your time.