B2B Services · ALWAYS ON
AI Front-Office Assistant for B2B Services.
A professional voice on every line — service desk overflow, sales lines, and after-hours coverage.
The problem this solves
- Service calls and sales calls competing for the same people
- After-hours callers reaching a generic voicemail
- Tier-zero questions consuming engineer time
What we measure
- Calls answered
- Tickets deflected
- New-business calls converted to meetings
Every engagement starts by baselining these numbers in your systems — results are reported against your baseline, not against industry averages.
The playbook
01
Sales line coverage
New-business callers reach a knowledgeable agent that qualifies and books — never voicemail.
02
Service desk overflow
Routine status and how-do-I calls answered; real incidents escalate with context.
03
After-hours professionalism
24/7 answer with your SLA rules — escalation when contracts require it.
The market context, in published numbers
7×
higher odds of qualifying a lead when firms respond within one hour versus waiting longer
Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
78%
of customers buy from the company that responds to them first
Lead Connect / vendor-replicated response studies (2021)
~30%
of activities in most occupations are automatable with currently demonstrated technology
Figures are third-party market benchmarks from the cited sources, not Ometz AI client results. We share them so you can size the problem before we ever talk.
Under the hood
What Front-Office AI does, out of the box.
Book or reschedule appointments
Connects directly to your calendar — GHL, Calendly, Google, or Microsoft.
Transfer calls to your team
Warm or cold transfer based on caller intent, department, or time of day.
Take detailed messages
Structured notes delivered to your team instantly via SMS, email, or CRM.
Answer common questions
Hours, location, services, pricing, directions — handled without staff involvement.
Send follow-up emails
Emails assets, brochures, or next-step information to the caller on the spot.
Look up customer records
Identifies returning callers and personalizes the response accordingly.
Log calls to your CRM
Every interaction recorded — contact created, outcome logged, workflow triggered.
Escalate when needed
Knows when to hand off to a human and does so smoothly, with full context.
Also in the B2B Services program
Next step
See what Front-Office AI recovers for your b2b services business.
Fourteen questions, four minutes, and a maturity radar across the seven dimensions of AI readiness, from strategy to culture. Then decide if a conversation is worth your time.